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800-537-6861

Frequently Asked Questions

How do I Lock/Unlock My Bag?

Standard Keyed Lock – Key is NOT needed to lock the lock when open.

Instructions to Unlock and Lock Bag

Unlock

  1. Pull the zipper tab away from the lock to open the bag and take out the keys located inside.
    • Keep the keys outside of the bag before continuing locking the bag.
  2. Insert one of the keys into the lock, turn the key clockwise until the lock pops up (a quarter turn).
  3. Bag is now unlocked. Remove key from lock.

Lock

  1. Pull the zipper tab tight against the base of the lock.
  2. Rotate the lock counterclockwise a quarter turn. Lock should be aligned and covering about half of the zipper.
  3. Push down lock over zipper unit it clicks into place.
  4. Pull on the zipper tab to make sure the bag is locked.
  5. NOTE: Bag can be locked with or without the lock, following the same instructions above.


Combination/Keyed Lock (Key is removable when open – 5 pin lock)

What is the difference between the lock types you offer?

Standard Keyed Alike
– Think of this key as the key to your house. Imagine you have a front door, a back door, and a garage door leading to the inside your house. One key will be able to unlock all of these doors.

Standard Keyed Alike

Think of this key as the key to your house. Imagine you have a front door, a back door, and a garage door leading to the inside your house. One key will be able to unlock all of these doors.

Standard Keyed Different

Imagine you are in a neighborhood with multiple houses for this type of key. Each home owner will have their own key to open the doors to their house. No one will have the same key as you.

Standard Keyed Master Lock

Imagine you are in a neighborhood with multiple houses for this type of key. Each home owner will have their own key to open the doors to their house. No one will have the same key as you.

1000 Denier or 1350 Basket Weave Nylon

A high-performance fabric resistant to abrasions, tears, scuffs and punctures. 1000 Denier and 1350 Basket Weave Nylon is the industry standard for maximum durability and has a water repellent urethane coating. Fabric can be silk-screened imprinted or embroidered. 1000 Denier is available in 14 colors choices. 1350 Basket Weave Nylon is available in 2 color choices.

Canvas 10 oz. or 14 oz.

Available in 10 oz. and 14 oz. weight. Rugged cotton canvas is extremely durable. Its rigid construction is designed for everyday use. Fabric used in all bag styles. Fabric can be silk-screened imprinted or embroidered. Canvas is available in 16 color choices.

Laminated Nylon
3-ply construction of 70-denier fabric coated with poly-vinyl that repels water and has cotton twill backing. Provides great strength and is more puncture resistant than standard nylon. Fabric used in all bag styles. Fabric can be silk-screen imprinted or embroidered.
Available in 10 oz. and 14 oz. weight. Rugged cotton canvas duct is extremely durable. Its rigid construction is designed for everyday use. Fabric used in all bag styles. Fabric can be silk-screen imprinted or embroidered. Laminated Nylon is available in 16 color choices.

600 x 300 Denier Polyester Cloth
A very popular item with its texturized yarns and matching back. 600×300 Denier Polyester Cloth is a medium-weight polyester fabric. This versatile material has a durable 0.55mm PVC backing and is commonly used for zipper wallet and transit bags. Fabric can be silk-screen imprinted or embroidered. Denier Polyester Cloth is available in 10 color choices.

Expanded Vinyl
Expandable fabric with vinyl coating and leather-like grain. Easy to clean. Most commonly used in zipper wallets. Fabric can be silk-screen imprinted. Expanded Vinyl is available in 13 color choices.

200 Denier Nylon
200-denier fabric with waterproof poly-vinyl coating is extremely lightweight yet sturdy. Most commonly used for transit bags. Fabric can be silk-screen imprinted. 200 Denier Nylon is available in 17 color choices.

  • Quick Ship products are the ONLY items that are returnable. 
  • All returns must be made within 30 days of purchase. 
  • Product(s) must be in its original unused condition to be returned, unless there is a manufacturer defect. 
  • All products are subject to a 10% restocking fee that will be deducted from refund. Original shipping and handling paid on the order is not refunded.

 

Reach out to OTCO INC via email and provide original PO or order number.

Quick Ship

  • Are already made and are limited by quantity.
  • For orders of 20 bags or less: Bags will ship in 2 to 5 business days from when the order is placed.
  • Large orders of In Stock bags (21 or more) require additional production and extended ship time.

Made to Order

  • Made to Order bags are produced from scratch when order is placed. Choose from our available colors, materials, sizes and/or locks.
  • Made to Order bags are NOT returnable.
  • For orders of 20 or less Made to Order bags: Bag(s) will ship in approximately 14-21 business days because the bags will be made from scratch with the options chosen.
  • For orders of 21 or more Made to Order bags: Production time extends to typically 4-6 business weeks.
  • For orders of 20 bags or less with Made to Order Custom Imprinting: Bag(s) will ship in approximately 4-6 business weeks. Production of the custom imprinting bag(s) does NOT start until the artwork has been approved! Once the artwork has been approved, production of the bag(s) will commence.
  • Made to Order and Custom Imprinting products cannot be canceled or there may be a material and labor charge that was used up to that point of cancelation.
Yes, but canceling an order once it has been placed, there maybe a charge for material and labor used before the order was cancelled.
If your order’s tracking information indicates a confirmed delivery, but you haven’t received the package, please file a lost/stolen package claim with the carrier. All additional questions pertaining to the package or delivery should be communicated to the carrier.